Important Notice

New Ticketing procedure for CMC Rocks QLD 2017 LIFE PASS HOLDERS:

 

All ticketing this year will be in the form of a PDF ticket which will be exchanged for a wristband on arrival at the venue.

You will need to go to the main box office located at the front of the venue and proceed to the Promoter Guest window.

You will be required to show your ID and life pass which must match up with the name on the life pass list.

You will then be given a PDF ticket and will be able to proceed to the entry gates of the venue to receive your wristband.

Ticket Purchase Policy

Last Updated December 2015

Ticket Purchase Policy

 Any tickets/reserved seating purchased for a One day Event or for one day of a multi day event are subject to the following conditions. These conditions may change at any time without notice.

 

  • Willowbank Raceway Inc. is only responsible for On Line Tickets purchase once the purchase has been received into our booking service. It is the purchaser's responsibility to ensure the purchase has been processed.
  • It is the responsibility of the purchaser to download and print all online tickets purchased for an event.
  • Willowbank Raceway Inc. will not be responsible for lost, stolen, forgotten or un-presented tickets/reserved seating.
  • Willowbank Raceway Inc. reserves the right not to replace any lost, stolen, forgotten or un-presented tickets/reserved seating. In the event of a ticket being replaced, the right is reserved to charge a fee for the lost/stolen tickets.
  • Any tickets purchased for a Student or Concession must have corresponding ID to be presented at the gate. In the event that the correct, in date, ID card is not produced, full adult cost of the tickets will be required.
  • Concession tickets are for Age & Disability pension holders with “in date” ID only.
  • Only holders of a ticket allowing entry into the reserved seating area are permitted to occupy the allocated reserved seat.
  • The sale of a ticket by Willowbank Raceway Inc. does not guarantee space in any viewing areas.
  • Racer Discount passes are valid for event of issue only and cannot be used at any other event. Unused tickets are not valid for a refund.
  • If an Event or Day of a multi-day Event is cancelled due to Rain or other reasons refer to Rain Out or Event Cancellation Policy below.

Rain Out or Event Cancellation Policy

 

  • An Event may be a One day Event or One Day of a multi day Event.
  • The Event must be officially cancelled by the Willowbank Raceway Inc. before this Policy will take effect.
  • Willowbank Raceway Inc. reserves the right to offer no refund or credit if the tickets are stolen, lost or discarded by the holder.

Competitor
Refer abandonment of Event Policy. Any passes issued for Competitors are not valid for any other Event than as marked. Passes are not valid for any refund.

Racer Discount Passes
Racer Discount passes are not valid for any other Event and will be refunded/credited to their purchase value within 6 (six) months from the date of the cancelled Event. Unused passes must be returned to the office for a refund/credit.

Purchased Admission Tickets

  • There will be no refund available on the day of any Event.
  • Tickets purchased prior to an Event or on the day of the Event will not be refunded for cash. Refunds can be organised through the office by quoting your Order ID. Refunds will be processed back to the credit card that was used for the original purchase. All refund requests need to be in writing by email, fax or post.
  • Tickets purchased prior to an Event or on the day of the Event will be valid to their value for a term of 6 (six) months from the date of the cancelled Event.
  • Tickets purchased prior to an Event or on the day of the Event will be refunded by cheque or to a credit card on presentation of the tickets. Any refund to a credit card must be made to the original card used for the purchase.

Corporate Suite Tickets
Any refund or credit applicable to Tickets, Food or Alcohol will be arranged with the Suite Holder. No tickets for the cancelled Event will be honoured at future events. Refunds must be organised within 6 months of the rain out.

Sky Marquee Tickets
Any refund or credit applicable to Tickets, Food or Alcohol will be arranged with the Table holder. No tickets for the cancelled Event will be honoured at future events. Refunds must be organised within 6 months of the rain out.

Corporate Club
Any refund or credit applicable to Tickets or Food will be paid to the ticket holder. No tickets for the cancelled Event will be honoured at future events. Ticket must be returned to the office for a refund. Refunds must be organised within 6 months of the rain out.

Complimentary Tickets
Complimentary Tickets issued for an Event are not valid for any other Event and are not valid for a refund.

Reserved Seats

  • Reserved seating tickets are not valid for any other event and must be returned to the office for a refund within 6 months of the rain out date.
  • Online purchased seating - Refunds can be organised through the office within 6 months of the rain out date by quoting the Order ID. Refunds will be processed back to the credit card that was used for the original purchase. All refund requests need to be in writing by email, fax or post.
  • On day purchased seating – refunds can be organised through the office by sending back your seating tickets for a cheque refund within 6 months of the rain out date.

Lost, Stolen or Unpresented Tickets
Refer to Ticket Purchase policy
 

 

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