Terms & Conditions of Sale & Entry

Willowbank Website

‘You’ and ‘your’ refers to the customer. ‘We’, ‘us’, ‘our’ and event organiser refers to Concert Club (ABN xx xxx xxx xxx). This ‘agreement means these terms and conditions and any other conditions specified by us on our booking form.
All bookings and ticket purchases are non-transferable and may not be sold or transferred by you.
No refund or exchange on any ticket or service fee except in accordance with the applicable laws in the region of purchase.
The right is reserved to charge a fee for the replacement of tickets.
Although we will endeavor to adhere to the publicised contents of the Festival, you accept that at our sole discretion, we have the right to alter elements of the event, including any advertised appearances.
The right of admission is reserved and is subject to the event organiser and the venues terms of admission.
Audio or visual recordings of the event are prohibited. Still cameras (not professional) are permitted but images may only be used for private purposes and not public display. Patrons offer consent to be included in film and sound recordings of the event and for these recordings to be used by the event organiser.
It is a condition of entry that you submit to a search of person or possessions on entry to the venue if we decide to take such action.
Entry may be refused if tickets are damaged or defaced in any way or are not purchased through an authorized point of sale.
To the fullest extent permitted by law, we do not accept liability of any nature for the acts, omissions or default of those providing services in connection with ‘Concert Club’ or any liability for any injury, damage, loss, delay or additional expenses which are incurred at or in association with this event. Where legislation implies any condition or warranty which cannot be excluded or modified, that condition or warranty will be deemed to be included in this agreement. However, our liability for any breach of such condition or warranty will be limited, at our option, to the resupply of the services or the cost of having the services supplied again. In no event will we be liable for any indirect, consequential, exemplary or special damages.
You acknowledge that neither we nor the venue will be responsible for any loss or damage to the property (including personal property such as bags, money or other personal items) brought to or purchased at the event by you or your invitees.
You will be liable for any loss or damage caused at the event by you or your invitees.
We reserve the right to cancel or postpone the event for any reason. In the event of the cancellation of the event we will provide a refund less an amount to cover the cost of ticketing.
You must ensure that you and your invitees act in an orderly manner when attending the event. We may refuse entry or evict you or any of your invitees if they are behaving in a disorderly, offensive or inappropriate manner.
The event is open to all ages. Children attending must be supervised by an adult at all times. Children who behave in a disorderly, disruptive or inappropriate manner may at the sole discretion of the organisers be required to leave.
There will be no refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the Festival.
Pursuant to your booking, we may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. We may need to disclose your personal information as required by law or as permitted under the Privacy Act. Our Privacy Policy outlines how we will handle your personal information.
‘Concert Club’ cares for the environment and community. Please be respectful and place any litter in the bins provided around the venue.
This agreement is governed by the laws of Queensland, Australia.